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Our Feedback

Because Victorian Fireplaces is a family run business we have a great advantage in the sense that the service we provide is a very personal service. When you call you will not be passed around departments, you won't be a nameless reference number and the which ever one of us you talk to will be friendly and helpful.

With our personal approach, great prices, excellent quality products and the best delivery service around - we are probably the best Fireplace company. But don't take our word for it read what other people had to say.

 

Give your feedback

 

Mr & Mrs Pyke Ordered a Large Adam Wooden Surround with Matching Mirror and a Bedford Dublin Wooden fireplace

Hi Dan. 

Well having seen your site on the internet we made the long trip down to Lincoln from Scotland to assess first hand the quality of your products.  What greeted use in your showroom far exceeded our expectations with the quality and attention to detail being first class.  The upshot was that we purchased two fireplaces instead of the one we originally intended.  Your quality of service continued throughout the delivery phase and can only be described as second to none.  In summary how would we best describe Victorian Fireplaces; 'Good old fashion service coupled with a can do approach by the staff’.

 

Many thanks again and we would recommend you un-reservedly to any future customer.

 

Chris & Marian Pyke
Arbroath, Scotland

 

 

Mr Craig Morton of Mor Construction Ordered the Lincoln Traditions Wooden Fireplace

After checking various fireplace companies on the internet and locally in Scotland we chose to purchase the Lincoln Traditions Fireplace as described. The service and communication we received was first class as was the product. As a building company we know quality when we see it and we were not disappointed. The gentleman we got to complete the installation for us had over 50 years experience in the trade and was suitabily impressed especially with the quality of the granite and the way it was supplied already segmented for expansion.

 

We look forward to doing business again soon.

 

Kind Regards for MOR CONSTRUCTION

Mr Craig Morton

 

View the Lincoln Traditions Wooden Fireplace

 

 

Amanda Ordered the Bedford Regal Wooden Fireplace

We bought this fireplace to go into a newly refurbished victorian semi. The chimney breast was quite narrow so we were restricted on the choice of fireplaces we could have. We wanted a traditional solid fuel fireplace and came across this product. It fits in perfectly with our home and was very easy to install. The 3D diagrams provided which show the dimensions are really useful, making it easy to check that the fireplace would fit our chimney, even for someone who has never had to order one before! We chose to order the mantel in untreated pine and paint it ourselves, and it looks beautiful with an ivory finish. The service we received was also 5*, thank you.

 

View the Bedford Regal Wooden Fireplace

 

 

Mr Neller Ordered the Toulouse Stourhead Limestone Fireplace

A fantastic fireplace for not much money, and the service we have received from the company was second to none. Asked for quick delivery, they delivered within the week. Had a problem with the hearth supplied - they came back and swapped it! I would thoroughly recommend this fireplace and the company.

 

View the Toulouse Stourhead Fireplace

 

 

Spencer Cook ordered the Jubilee Bedford Gas Wooden Fireplace

Dear Sir I am verry happy with my fire and your service.It is fitted now and looks a treat. I will certainly use you again and will recomend you. Cheers Spencer Cook

 

View the Jubilee Bedford Gas Wooden Fireplace

 

 

Mr. Badger ordered the Bedford Tulip Wooden Fireplace

outstanding value,better than th photograph,the fire produces the heat and effect as advertised would recommend it to anyone.many thanks.my wife looked for the right fire and fireplace for four months.well worth the wait.definitely the right choice.roy badger.

 

View the Bedford Tulip Wooden Fireplace

 

 

Joe ordered the Regal Wooden Fireplace

This is an attractive package, of good quality and offers good value compared to some other suppliers. I had to chase them to find out about delivery but it was delivered carefully and efficiently.

 

View the Regal Wooden Fireplace

 

Pauline Gaywood ordered the Radley Column Fireplace

Column Oak Fireplace

Hi Dan
I did follow the link to leave feedback but there wasn't another link on that actual page so hope its ok to reply to your email instead. As you can see it's finally installed! I'm absolutely thrilled with the fireplace and especially the beautifully made surround. Thank you for the excellent service provided. I would definitely recommend your company to anyone looking for such choice, quality and service.
Many thanks.

 

Pauline Gaywood
Newport, Gwent

 

View the Radley Column Fireplace

 

Kevin Alexander ordered 2 Pembroke Full Polished Cast Iron Fireplaces

Hi David,

 

I just wanted to give some feedback on the great service I have had over the last couple of weeks from yourselves and also from your suggested installer, B&S Installations. The whole process could not have gone more smoothly and we now have 2 Pembroke fireplaces successfully installed - and all at a price that was very competitive vs local quotes we received. They look terrific and I am very grateful to all your help in making it all go smoothly.

 

I would not hesitate to recommend you - great job, thank you again.

 

Kevin.

 

View the Pembroke Cast Iron Fireplace

 

Laura Murphy & Jamie Stewart ordered the Bedford Belfast Wooden Fireplace

We decided to purchase this fireplace late last Saturday night and by the following day, we received a phone call to say that the fireplace would be delivered on the Monday. Given that we stay between Aberdeen and Inverness and the fireplace was delivered at 9.30am on the Monday morning, we thought the service was exceptional and we couldnt believe it was coming so soon!

 

We are really pleased with the fireplace. It is what we expected and it is of a good quality. We had previously scoured shops locally but didnt find anything as good quality as this one and it was also good value for money.

 

All in all, i wouldnt hesitate to recommend Victorian Fireplaces to anyone else.

 

Laura & Jamie
20/05/09

 

View the Bedford Belfast Woden Fireplace

 

Mr. Dale ordered the Dublin Reeded Wooden Fireplace

My Dublin Reeded Oak fireplace package arrived today as promised and I am delighted with the quality of the mantlepiece in particular. I saw the fireplace online and struggled to find anything of a similar style to match the quality and price in any local showroom here in Aberdeen. I am glad I took the plunge of ordering online without having viewed in person and pleased that the online gallery pictures are an accurate reflection of the product.

 

Even allowing for the £98 delivery charge and the additional £200 paid for oak rather than pine the package price remained highly competitive, effectively inbeatable. Now just for fitting, which takes place next week. I can't wait to see the finished effect which shouldl reinstate a proper focal point to a living room in my Victorian flat.

 

Nothing but a friendly service and Victorian FIreplaces can be thoroughly recommended for both quality and pricing.

J Dale, Aberdeen.

 

View the Dublin Reeded Woden Fireplace

 

 

Mr and Mrs Harte ordered the Durham Wooden Surround with Granite Back Panel & Hearth

Just wanted to write and say how thrilled we are with the quality of our fireplace as well as the efficiency, friendliness and helpfullness of the service - many thanks.

 

View the Durham Wooden Surround

View the Granite Pack Panel

View the Granite Hearth

 

 

Mrs Ford ordered the Barcelona Polished Cast Iron Fireplace

We recently purchased a Barcelona fireplace and we are very pleased with it. The service was very efficient and helpful. Price was excellent and delivery very prompt.

 

View the Barcelona Polished Cast Iron Fireplace

 

 

Roy ordered the Bedford Oak Wooden Surround

We had 5* service throughout the transaction and found all the staff very helpful and obliging and would recommend you to everyone. Many thanks.

 

View the Bedford Oak Wooden Surround

 

 

Sue ordered the Albert Tulip

This fireplace is beautiful and looks lovely would recommend anyone to buy this one. Everyone who has seen it has fallen in love with it

 

View the Albert Tulip

 

 

Mr. Akid ordered the Borrington Prince

Would like to thank everyone at Victorian Firplaces for there customer service and a fire and surround of the highest quality. Fitted and working the Prince polished cast insert and pine surround looks superb. 

 

 

Mr Barker, Essex ordered the Bedford Oak Wooden Surround

Just a quick note to say the mantel is lovely. Its already in place and was the exact size required. It was also delivered exactly when you said it would.

 

View the Bedford Oak Wooden Surround

 

 

A & SW (Isle of Mull) ordered the Carved Corbel Belfast

We have just taken delivery of a carved corbel belfast fireplace and grandfather clock, the quality of both being excellent - the clock was even on the right time when it was unwrapped!! Both pieces add a certain elegance to the rooms they were meant for. As regards service, we found this second to none. David went to great lengths to fully explain our design options and kept us posted at every stage including delivery. We would most certainly recommend Victorian Fireplaces to anyone.

 

View the Carved Corbel Belfast

 

 

Kevin ordered the Bedford Wooden Surround in Pine

I asked for a custom built version of this surround and the level of service and attention to detail I received was superb. The Fireplace was EXACTLY as I expected and built to my very specific requirements. Service was excellent and I was kept up-to-date of progress at all times. Even though I had a custom-build delivery was within a few days of my placing the order.

Thank-you to everyone at Victorian Fireplaces. A pleasure to do business with you.

Kevin.

 

View the Bedford Wooden Surround

 

 

Ordered the Large Adam Traditions

Well worth the wait. Very pleased. This is an absolutely Stunning Fireplace, made to measure, and makes my living room feel very Grand. Love it. Thank You Very Much :-)

 

 

Williams ordered the Bedford Tulip

we have been very pleased with our fire & service offered by victorian fireplaces. we did have a little hiccup at begining due to misunderstanding on deliveray date, but we were more than pleased with the prompt way it was dealt with and all was well and delivered at the right time. we liked the personal touch and when i had to make a phone call to the company, we were dealt with in a professional mannner. the quality of the fireplace is excellent and the price much lower than other places we looked at.
all in all we would highly recommend victorian fireplaces and their products.

 

View the Bedford Tulip

 

 

Lucy ordered the Sovereign Bedford

Our fireplace looks beutiful in situ. We brought it in one of your sales, I think it was exellent value for good quality. It works very well and heats our large sitting room quickly. It is hard to know how efficant it is as we replaced our old backboiler with a new condensing boiler at the same time but even with the raises in engery cost our bills haven't increased. The gas fitter liked the racheted tiling system, much easier than other systems. The only thing that was a bit complicated was the payment; waiting for phone calls seemed a little old fashioned. In summery we are glad we brought this fire place. Exellent job, well done!

 

View the Sovereign Bedford

 

 

Ordered the Celtic

I recently purchased the celtic fire place and was very impressed with the quilty and the excelent service i recieved.I would have no trouble recomending your company and indeed have when family and friends have enquired.Thank you for your 5 star sevice.

 

View the Celtic

 

 

Karl ordered the Bedford Tulip

The item is of excellent quality and is a welcome addition to our living room adding a beautiful feature and bringing the room to life.

 

Communication between your company and myself along with delivery timescales were also of a very high standard.

 

The one negative point I have is that there were no installation instructions included in any of the packages we received.

 

Overall I would recommend your company to anyone looking to add victorian style and character to their own home.

 

View the Bedford Tulip

 

 

Tangie ordered the Bedford Wooden Surround in Pine

I was so pleased with this fireplace. A friend of mine came round and glued it against the wall.
I,m also proud of myself for giving you the correct dimensions. It gives my front room a focal point and I will certainly recommend you to other people. Thanks once again, it was a pleasure doing business with you.

Thanks lot.

 

View the Bedford Wooden Surround

 

 

Cadwgan ordered the Bedford Tulip

Excellent quality product and customer service. Delivery man was also extremely helpful. Would definately recommend this company to others.

 

View the Bedford Tulip

 

 

Mrs. Pemberton ordered the Bedford Tulip

Thank you so much David for all your help. The fireplace is absolutely stunning and we couldn't have asked for nicer people to help. The driver arrived as expected and was very helpful bringing the fireplace into our house and helping us check to make sure everything was ok. Again thank you very much for such a wonderful fireplace and experience.

 

View the Bedford Tulip

 

 

Mr & Mrs Sharp ordered the Large Adam Pine Surround

made to measure fits like a glove stunning fire surround great quality well pleased thank-you.