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Tag Archives: deliveries

  • Beyond the call of Duty

    Well the snow yesterday jumped up and bit us in its severity, typical off me for saying the snow doesn't fade us - I knew after writing these words it would come back to bite me.

    Bob one of our drivers who has over thirty years experience in the fireplace trade was on his way to south east London and Croydon before going on to Kent yesterday (30th November).  All was going to schedule until he got on the A23 heading to towards Croydon, the road was just at a stand still no chance of escaping  using side road's due to all the snow and ice so Bob was stuck on the road and had to follow the road with all the other unfortunate drivers. Hour upon hour he just had to go with the flow travelling a few feet at a time, Bob just had one thing in his mind, to get to the customers - by this time he only had two customers left to deliver to. With nowhere to escape and traffic nose to tail with exhaust smoke filling the air behind brake lights flashing on and off as the drivers glum faces peering from behind cold steamed up glass windows.

    Bob eventual got to within half a mile of the customer in Croydon at 11.30 pm but now he was faced with a steep hill and with all the snow and ice he decided to park the van up and not risk driving to the customer. This customer was just having a hearth delivered so Bob decided to deliver this hearth by hand, amazingly he walked this hearth half a mile to the customers house. He arrived just after midnight, the customer checked the hearth and thanked Bob for the delivery albeit a bit late at night. Bob got back to his Van, with a load of blankets from the back he swaddled himself up in the freezing cab, trying to escape the cold and get a couple of hours sleep before heading to the next customer.

    Bob was awoken this morning by a local chap trying to get his car started in front of Bob's van. Bob being the type of person he is, helped the man with his car. After this chap had been pushed off Bob decided enough is enough and off he went to the next customer in Kent.  He eventually arrived at the customers house at 4.30am, not wishing to knock this customer up at this unearthly hour he decided to have a few more hours sleep in the van outside this customers house. At around 7.30am the customer let Bob in with a smile and Bob delivered their chosen fireplace. Bob would like to say a big thank you to Mr and Mrs Baxter for their really warm welcome and hospitality and especially for the turkey salad sandwiches which Bob says went down really well.

    Now Poor Bob's woes haven't ended yet I am afraid, as I am writing this little blog,  Bob is trying to get home from his terrible ordeal yesterday. He  is now stuck in traffic again on the M25 at Dartford tunnel for the past two and a half hours.

    Delivering fireplaces can be a great rewarding time or an awful time like Bob is experiencing yesterday and today a big thank you Bob for what you have done, definitely beyond the call of duty.

  • New Van on Order

    I have just ordered a new van today (14/08/09) factory order for a Mercedes sprinter Van 313 cdi, with some nice little extras in it, and with the new economy engine it looks like it should drive well. Its to replace Eddies old sprinter van which is two and a half years old not old but with 175,000 miles on the clock so far! its looking a bit tiered. Eddies old van will be put to pasture and just used for local fireplace deliveries in and around Lincolnshire. Now what about our old Transit van it does look small compared to our Mercedes sprinter vans, well the fate of it isn't decided yet.

    So our replacement van is on order and should come the first week in November. We will be giving it a new paint job and decorating it with some lovely fireplaces. I will keep you posted on the fireplaces that will go on the side of the van some of our best sellers no doubt.

    So in November keep a good look out for your new fireplace delivery, possibly in Eddies new van.

  • Going the extra mile.... Or 750!

    Last Friday we had a bit of a problem with one of our deliveries. Our driver was on the phone to us at approx 8 am Friday morning, with the not so great news that one of the hearths for a customer was the wrong size. Our hearts sank in the office with the thought that, we (actually I) somehow managed to put the wrong hearth on the van for a customer.

    The first problem was that this customer happened to be near Arbroath in Scotland some 375 miles away. The next problem was that the customer was having it fitted the next day. Damn!!

    We rang the customer and after a lot of head scratching to say the least, I told him that we would nip the hearth up to him that same day in the car.

    So off I set to Arbroath at 11am after a visit to another customer in Worksop. Seven hours later I arrived at the customers’ house - a very relieved customer who was pleased to not have to cancel his fireplace fitter. After a few words of thanks from the customer and my apologies I went on my way back to Lincoln - what a day, but great to know that the customer was happy with us going the extra mile or in this case an extra 750 miles.

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