Last Friday we had a bit of a problem with one of our deliveries. Our driver was on the phone to us at approx 8 am Friday morning, with the not so great news that one of the hearths for a customer was the wrong size. Our hearts sank in the office with the thought that, we (actually I) somehow managed to put the wrong hearth on the van for a customer.

The first problem was that this customer happened to be near Arbroath in Scotland some 375 miles away. The next problem was that the customer was having it fitted the next day. Damn!!

We rang the customer and after a lot of head scratching to say the least, I told him that we would nip the hearth up to him that same day in the car.

So off I set to Arbroath at 11am after a visit to another customer in Worksop. Seven hours later I arrived at the customers’ house – a very relieved customer who was pleased to not have to cancel his fireplace fitter. After a few words of thanks from the customer and my apologies I went on my way back to Lincoln – what a day, but great to know that the customer was happy with us going the extra mile or in this case an extra 750 miles.