New Post at Victorian Fireplaces
New post at Victorian fireplaces
Its such a relief now all the snow and ice has gone from the roads it did cause a few problems on our deliveries but we over came them.
We have had a few changes in our office over the Christmas break and the start of the new year. Dean has joined us in the office, his back ground is as a Mantel maker in the Factory of Knapp woodworking our sister company which makes all our wooden Mantels. His roll will be to keep an eye on all our sales processing and customer relations. So If you have a problem just email Dean and he can sort it out straight away. Dean will also be trained into the Arts of our websites and help Dan in the creation and running of our fireplace websites, which you may not be aware are all created in house by Dan, and are the envy of the fireplace trade.
Over the next few weeks I will post more interesting articles about fireplaces and some more unusual fireplace articles, so keep an eye out on this blog you will see it first here.
The Fireplace Designer
The Fireplace Designer is now up and running I would like to know your comments on it. Its down to you now just have a play and design away to your hearts content. Don’t forget this is the only fireplace designer on the web.
The Fireplace Designer.
The Fireplace Designer
The Fireplace Designer
The Fireplace Designer is about to go live, Yes the very first fireplace designer on the web, well actually not quite correct five years ago we actually had a very basic fireplace designer on our old web site, which did a very basic design service. Now our new fireplace designer which our Dan has created is a wonder to be hold in deed. You should be able to see it in action tomorrow. I must apologise for this little tease as I can’t wait for it to go live we have been playing with it in the office and it’s great, no need for our customers to cut out and paste all our tiled pictures into there cut out of there chosen fireplace inserts, its an amazing thought but there is over 30,000 different combinations of Victorian fireplaces in this designer, and this designer does all this for you. and then you can purchase your chosen fireplace when you have designed it. Brill !!
Not long to wait now for, The Fireplace Designer. Be patient, says Dan.
Best selling fireplace – W/E 28/06/09
Chiswick Gloucester marble fireplace
Chiswick Gloucester marble fireplace was the best selling fireplace last week, a beautiful fireplace and a true chimneypiece in carrara marble. At 56 inches wide it will fit most chimney breasts, as long as the chimney breast is built for a solid fuel fire (a proper chimney). The Chiswick mantel can be put with any of our cast iron inserts and looks very nice with a tiled insert. This fireplace is designed for solid fuel, gas or can have an electric fire in it.
Now I have been asked what is a best selling fireplace, what constitutes a best selling fireplace well it is two or more of the same fireplace in any one week, now I here you say you can’t always have multiple sales of the same fireplace every week especially this time of year, and your right some times we don’t, so when this happens I pick a fireplace from that weeks sale’s to show, I particularly like this fireplace it falls into this category I hope you like it to, one of our customers did. A beautiful fireplace, The Chiswick Gloucester.
Going the extra mile…. Or 750!
Last Friday we had a bit of a problem with one of our deliveries. Our driver was on the phone to us at approx 8 am Friday morning, with the not so great news that one of the hearths for a customer was the wrong size. Our hearts sank in the office with the thought that, we (actually I) somehow managed to put the wrong hearth on the van for a customer.
The first problem was that this customer happened to be near Arbroath in Scotland some 375 miles away. The next problem was that the customer was having it fitted the next day. Damn!!
We rang the customer and after a lot of head scratching to say the least, I told him that we would nip the hearth up to him that same day in the car.
So off I set to Arbroath at 11am after a visit to another customer in Worksop. Seven hours later I arrived at the customers’ house – a very relieved customer who was pleased to not have to cancel his fireplace fitter. After a few words of thanks from the customer and my apologies I went on my way back to Lincoln – what a day, but great to know that the customer was happy with us going the extra mile or in this case an extra 750 miles.