Delivery

Our attentive service to both online and showroom customers does not stop when you have chosen which of our beautiful fireplaces suits your home. Efficiently delivering the purchase that you are eagerly awaiting is vitally important to us. We do not entrust your fireplace to courier companies or other people. In a nutshell, after we have helped you choose your perfect fireplace we bring it to you, personally.

It will be one of our own delivery team that knocks on your door on a day that suits you. Our drivers are employed full-time members of our ‘family’ and we only operate our own vehicles. We do not deliver anything else for anyone else. We know this approach means everything arrives in tip-top condition, plus our driver is able to bring your fireplace into your home for you, into the right room if you wish, and he will take away and recycle any packaging you do not want left behind.

Some companies say delivery is ‘free’. Our delivery is not free as we believe in being transparent. This means the price of our fireplaces does not include any hidden extras and is purely for the product, ensuring you best value. The cost of the delivery is added as we feel our customers need a quality service when they are buying a quality product.

It doesn’t matter whether you live in Land’s End or John O’Groats, we deliver!