This website is owned and operated by:

Victorian Fireplaces Ltd
9 Bishops Road
Bishops Road Industrial Estate
Lincoln
LN2 4JZ

Vat Reg. Number: 829 2542 16
Company No: 5002504

If you need to contact us, please email us at: info@victorianfireplaces.com or call customer services on: 01522 536373 we will respond to any contact within 1 working day, at the latest.

Making a contract with us
When you place an order with us (Victorian Fireplaces Ltd) you are making an offer to buy goods. We will send you an email confirmation that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you to confirm that we accept your order, (Confirmation of Order) and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or there is a pricing mistake, we will advise you of this.

Guarantee of Quality
Victorian fireplaces Ltd guarantees all goods for 12 months from the date of delivery. We operate a full satisfaction policy and if you are not happy with the quality of the goods supplied, when they are delivered we will take the goods back and immediately refund in full all monies already paid to us. Your statutory rights are not affected.

Fitting of Fireplaces
The fitting of our fireplaces must be carried out by a qualified engineer to ensure the correct regulations are met and the fireplace has been installed in a manner that will not cause any damage or harm. Failure to have a qualified engineer install your fireplace may void your warranty.

To find a qualified engineer visit:

http://www.gassaferegister.co.uk/ (for gas)

http://www.hetas.co.uk/ (for solid fuel)

Payments
Payments may be made online by Visa, MasterCard or Switch card. Cheques must be paid in advance and must be cleared before delivery. Due to secutiry cash on delivery payments cannot be accepted. All retail prices include Vat at it's current rate.

How to place an order
You can place an order via our website www.victorianfireplaces.com following the prompts given. If you think that you have made an error when placing your order, please contact us immediately using our office telephone number or email.
You can also place an order with us via our office telephone number 01522 536373.
Once you have placed an order you will be contacted via email within 24hours with details of your order and further information.
Victorian fireplaces Ltd will store your data securely and it will not be handed on to any third parties.

Delivery
We only deliver within the UK mainland. Please allow up to 28 days for delivery, most goods delivered within 2 weeks. For other destinations we can deliver to the nearest, convenient UK port. Any further arrangements are the buyer's responsibility.
Victorian fireplaces Ltd shall not be liable for any delay in delivery beyond the supplier's control.
Please be aware a delivery charge is added to all prices. For more information see our delivery page. If the goods are lost or damaged in transit, please let us know promptly by contacting us on our office telephone number 01522 536373.
The drivers are unaccompanied; they will not move or take away any existing goods or property for the purpose of assembly or installation of the items.

The goods will be left inside your premises at the safest convenient location. Delivery drivers as standard will not carry items upstairs, and all transportation of your goods to a location upstairs is entirely carried out at the contractors risk and discretion. We recommend that you do not book a date for installation until the item has been delivered. Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase, items which have been signed for are deemed to be in good condition.

Returns Policy
For all orders you have the right to cancel the order either before delivery, or within 7 days of delivery. To do this, please email us or write to us. We will reply within 1 working day of your initial contact. This does not affect your statutory rights.

You do not have to give any reason for cancellation. However a brief explanation will help us to improve the service we offer to customers in the future.

After the 7 day cooling of period has elapsed, we regret that we must make a 20% restocking charge for items returned and you must return the goods to us at your own expense. We can arrange the collection for you; however the charge for this service is typically from £50.00. You are advised to retain the packaging. You will find it difficult to return the items without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and retuned in a saleable condition.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights for example, if goods are faulty or inaccurately described.

Refunds
For your security and protection refunds are given by the same method which the payment was made by, within 28 days. Most refunds are made next working day.

Faulty Goods
If there is a problem with the goods, please contact us via our office telephone number 01522 536373 or via email at info@victorianfireplaces.com. We will repair or replace all damaged or faulty goods found when unloading. This is in addition to your manufacturers guarantee.

Ownership
All goods remain the property of Victorian fireplaces Ltd until payments are received in full.

None of the above Terms and Conditions affects your statutory rights under English law.

Copyrights and Trademarks

All editorial content, graphics, and other copyrighted material on the site are protected by copyright law, and are owned by Victorian Fireplaces Ltd in whole or in part, or in any form or medium. Any re-use of the site's materials is strictly prohibited without the prior express written permission of Victorian Fireplaces Ltd. The materials from the site are only available for informational offline use, provided that:-

The materials are not modified in any way
All copyright and other proprietary notices and markings are retained and reproduced in their entirety on any copy made from any material on the Site; and Victorian Fireplaces Ltd has, in its sole discretion, given its prior written approval to such use of the site's materials.

Any requests to re-use the Site's materials should be sent to:- info@victorianfireplaces.com

Victorian Fireplaces' website along with all logos given on site are trademarks of Victorian Fireplaces. Any other product names, marks, symbols, trade names, company names and/or logos which appear within the website are the property of their respective owners and appear through the courtesy of, and/or a license from, such owners. Such marks, in addition to Victorian Fireplaces' trademarks, are protected by UK law, including without limitation, its laws regarding copyright and trademark, and may also be protected by the laws in other countries.

Any unauthorized use of the site's materials, the Victorian Fireplaces' trademarks, and/or the marks belonging to any other party that appear on the site, may violate copyright law and/or trademark law, among others, in the UK, as well as may violate the laws in other countries, and may be subject to criminal and civil penalties.