Terms and Conditions
Terms & Conditions
Please read these terms and conditions carefully as they are intended to form the basis of our contract with you. You may wish to keep an electronic or paper copy of them for future reference.
When placing an order you are confirming that you accept these terms and conditions.
1. Making a contract with us Victorian Store Ltd, trading as Victorian Fireplaces.
Registered Office: Trinity House, 27 St Clements Rd, Ruskington, Sleaford, NG34 9AF
Companies House Registered No. 13415825
Telephone 01522 246780
1.1 These Terms and Conditions of Trading ('Agreement') apply to all consumer contracts between Victorian Fireplaces (Victorian Store Ltd) and the Customer ('you/your') in relation to all sales of goods and services. These terms do not apply to contracts between businesses.
1.2 Any Order placed with us is not accepted until we have sent an invoice confirmation to you via e-mail following successful receipt of payment. If for any reason we are unable to supply the goods and services requested, or for any other reason, we will respond promptly to make you aware, any payment made will be refunded.
1.3 Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document issued by us will be subject to correction without any liability on our part.
2. Product Specifications
2.1 Please refer to the specification information for the product you have purchased on our website www.victorianfireplaces.com. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
2.2 We have a policy of continuous Product development and reserve the right to amend the specification of Products without prior notice in relation to future sales. Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be communicated.
2.3 Victorian Fireplaces reserve the right to delay or withdraw products, change designs, specifications or materials without prior notice due to continuous product development or supply problems.
2.4 The measurements of all Products made by us will be as accurate as possible but are nevertheless approximate.
2.5 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
3. Payments
3.1 We require payment in full before final order confirmation.
3.2 Payments may be made by cheque, bank transfer or debit/credit card via our online payments system.
4. Delivery
4.1 We will deliver your goods to any UK Mainland address. Please allow up to 30 days for delivery, however we aim to deliver quicker than this.
4.2 For all purchases we will contact you to arrange a delivery date when the order has been received into our warehouse if it is not already in stock. If you need to rearrange the agreed delivery date we require 48 hours’ notice.
4.3 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we will charge you £120 to rearrange the delivery.
4.4 If we accidentally damage Goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the Goods or the value thereof.
4.5 Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Victorian Fireplaces or delay due to any reasonable rescheduling of delivery.
4.6 The drivers are unaccompanied; they will not move or take away any existing goods or property for the purpose of assembly or installation of the items.
4.7 We recommend that you do not book a date for installation until the item has been delivered.
4.8 Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase, items which have been signed for are deemed to be in good condition.
5. Fitting of Fireplaces
The fitting of our fireplaces must be carried out by a qualified engineer to ensure the correct regulations are met and the fireplace has been installed in a manner that will not cause any damage or harm. Failure to have a qualified engineer install your fireplace may void your warranty.
To find a qualified engineer visit:
http://www.gassaferegister.co.uk/ (for gas)
http://www.hetas.co.uk/ (for solid fuel)
6. Cancellations, Returns and Refunds
6.1 If you have ordered from our Standard Range you have the right to cancel your order either before delivery, or within 14 days of delivery (this does not apply to business customers). For items listed as Bespoke made, these items are made to order and confirmed at time of payment, we are unable to accept cancellations or returns of these items. This does not affect your statutory rights.
6.2 If you wish to return an item please contact our Customer Service department on 01522 246780 or orders@victorianfireplaces.com within 14 days of receiving the goods (this does not apply to business customers).
6.3 Goods must be returned to us in a saleable condition in the original, undamaged packaging. We reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods. The goods must not have been fitted, installed or used in any way.
6.4 Due to the nature of these heavy, bulky and fragile items we will need to arrange collection of the items and this will be subject to a fee of £150.
6.5 Any order for Bespoke Goods may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so at our discretion.
6.6 For your security and protection refunds are given by the same method which the payment was made by, within 28 days. As soon as goods have been collected and checked most refunds are made the next working day.
7. Faulty Goods
7.1. In the rare event that an item arrives faulty or damaged please contact our Customer Service department on 01522 246780 or orders@victorianfireplaces.com during normal working hours (Monday – Friday 9am – 5pm).
7.2 Faulty goods must be reported within 48 hours. We will repair or replace all damaged or faulty goods found when unloading. This is in addition to your manufacturers guarantee.
7.3 Goods must be checked prior to installation, as no responsibility will be accepted thereafter for the redecoration, removal or reinstallation of products. Faulty goods must be reported within 48 hours.
8. Guarantees
8.1 The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or misdescribed Goods. These rights are not affected by the guarantee.
8.2 Manufacturers guarantees apply to all goods for 12 months from the date of delivery, unless otherwise stated in our website content.
8.3 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
11.1 In the event of a claim under guarantee occurring, please contact us by phone, on 01522 246780, or by e-mail at orders@victorianfireplaces.com during normal working hours. Monday - Friday 9am - 5pm.
9. Internet Purchases
9.1 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
9.2 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
9.3 We control and operate the web site from our offices within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Victorian Fireplaces (UK) Limited and you the laws of England and Wales will apply at all times.
10. Data Protection and Privacy Policy
Protecting your privacy – our full privacy policy can be found using the link at the bottom of our website www.victorianfireplaces.com
11. Our safe shopping guarantee
Whenever you provide us with personal information, we offer the use of a secure server using the latest EV class SSL. The information you send us regarding your purchase will be encrypted with a 256-bit connection. This makes it extremely difficult to read even if it is wrongly intercepted.
If you would prefer to order by phone, please feel free to call us on 01522 246780
12. Copyrights and Trademarks
12.1 All editorial content, graphics, and other copyrighted material on the site are protected by copyright law, and are owned by Victorian Fireplaces in whole or in part, or in any form or medium. Any re-use of the site's materials is strictly prohibited without the prior express written permission of Victorian Fireplaces. Any requests to re-use the Site's materials should be sent to:- orders@victorianfireplaces.com
12.2 The materials are not modified in any way. All copyright and other proprietary notices and markings are retained and reproduced in their entirety on any copy made from any material on the Site; and Victorian Fireplaces has, in its sole discretion, given its prior written approval to such use of the site's materials.
12.3 Victorian Fireplaces' website along with all logos given on site are trademarks of Victorian Fireplaces. Any other product names, marks, symbols, trade names, company names and/or logos which appear within the website are the property of their respective owners and appear through the courtesy of, and/or a license from, such owners. Such marks, in addition to Victorian Fireplaces' trademarks, are protected by UK law, including without limitation, its laws regarding copyright and trademark, and may also be protected by the laws in other countries.
12.4 Any unauthorized use of the site's materials, the Victorian Fireplaces' trademarks, and/or the marks belonging to any other party that appear on the site, may violate copyright law and/or trademark law, among others, in the UK, as well as may violate the laws in other countries, and may be subject to criminal and civil penalties.