Delivery

FREE delivery on UK mainland orders*

*surcharges apply in designated areas - see below

Our attentive service does not stop when you have chosen which of our beautiful fireplaces suits your home. Efficiently delivering the purchase that you are eagerly awaiting is vitally important to us. We only entrust your fireplace to the very best courier companies, and we aim to deliver as quickly as possible.

It doesn’t matter whether you live in Land’s End or John O’Groats, we deliver!

We aim to deliver all orders within 30 days of the order confirmation, orders for bespoke items may take longer and we will advise after the order is confirmed what the expected delivery time will be. For bespoke items if you require more information on delivery times then please use the contact us form.

Please ensure you are available to receive delivery on the agreed date otherwise we will need to charge a re-delivery fee of £120. If you are unable to receive delivery please notify us at least 48 hours in advance.

Standard Delivery

  • Delivered between 8am - 6pm
  • We'll contact you to arrange a convenient delivery date
  • Delivered using professional pallet network
  • Delivered as close to front door as possible
  • Some items are heavy and may require 2 people to accept the delivery

Cancellations

You are able to cancel your order from the time you have placed the order up to 14 days after the order has been delivered. In the event the order has been delivered we will charge a collection fee of £250.

We cannot accept cancellations of items that we have advised are bespoke made at the time of order.

Surcharges

*The following postcode areas in Northern Scotland will incur a surcharge of from £95:
AB, DD, G1-G15, G2-G21, G32-G76, IV1-39, IV52-54, PA21-33, PA35-40, PH1-41

*The following postcode areas in Northern Scotland will incur a surcharge of from £125:

IV40 - 51, IV55-56, PA20, PA34, PA41-PA78, PH42-44, PO30-41

Delivery to these areas can take up to 28 days.

An additional payment request for delivery costs will be sent after payment of the main order has been completed and confirmed.

Price on application

The following postcode areas are priced for delivery upon request:

BT, IV57-63, KW, PA79-80

FREE delivery on UK mainland orders*

*surcharges apply in designated areas - see below

Our attentive service does not stop when you have chosen which of our beautiful fireplaces suits your home. Efficiently delivering the purchase that you are eagerly awaiting is vitally important to us. We only entrust your fireplace to the very best courier companies, and we aim to deliver as quickly as possible.

It doesn’t matter whether you live in Land’s End or John O’Groats, we deliver!

We aim to deliver all orders within 30 days of the order confirmation, orders for bespoke items may take longer and we will advise after the order is confirmed what the expected delivery time will be. For bespoke items if you require more information on delivery times then please use the contact us form.

Please ensure you are available to receive delivery on the agreed date otherwise we will need to charge a re-delivery fee of £120. If you are unable to receive delivery please notify us at least 48 hours in advance.

Standard Delivery

  • Delivered between 8am - 6pm
  • We'll contact you to arrange a convenient delivery date
  • Delivered using professional pallet network
  • Delivered as close to front door as possible
  • Some items are heavy and may require 2 people to accept the delivery

Cancellations

You are able to cancel your order from the time you have placed the order up to 14 days after the order has been delivered. In the event the order has been delivered we will charge a collection fee of £250.

We cannot accept cancellations of items that we have advised are bespoke made at the time of order.

Surcharges

*The following postcode areas in Northern Scotland will incur a surcharge of from £95:
AB, DD, G1-G15, G2-G21, G32-G76, IV1-39, IV52-54, PA21-33, PA35-40, PH1-41

*The following postcode areas in Northern Scotland will incur a surcharge of from £125:

IV40 - 51, IV55-56, PA20, PA34, PA41-PA78, PH42-44, PO30-41

Delivery to these areas can take up to 28 days.

An additional payment request for delivery costs will be sent after payment of the main order has been completed and confirmed.

Price on application

The following postcode areas are priced for delivery upon request:

BT, IV57-63, KW, PA79-80